In case you have placed an order and wish to cancel it before it has been shipped, you can request it by sending an email to info@blainebox.com with the subject "Cancel Order," indicating your order number. If the order has already been shipped and you want to cancel it, you will need to wait to receive it and process the return. Blaine does not cover shipping costs.

Once we receive your return, we will refund your money immediately. Please note that it can take up to 10 working days from the time you hand over the parcel to the courier until you receive your money back.

We know that sometimes things don't go as we'd like, and for some reason, you need to return your order. You have 14 calendar days from the day you receive the order to return it or report an issue.

For this, BLAINE needs you to always provide the order number and attach photos of the box and the product.

In case of breakage, damage, or defects during shipping, please send photos of the defective product, the box, and the transport company label to info@blainebox.com within 24/48 hours.

If the product is returned for another reason (color, size change, or opinion), please notify the reason for the return via email to info@blainebox.com, attaching photos. This process incurs a shipping cost based on the shipping location.

👉🏼Do not discard the packaging of your order in case of return or exchange👈🏼

All returns must be made under the same name as the order owner. If not, there will be a charge of 2€.

There may be costs associated with shipping depending on your shipping address and the order amount. You will be able to see the costs on the checkout screen.

Don't worry. Both Blaine and our transport company try to ensure that all the products in your order are delivered in the same delivery. However, depending on the weight or dimensions of the products, it is possible that the transport company may organise more than one delivery, usually the following day. This may also occur due to stock shortages.

If you wish to change the delivery address of your order, simply send an email to info@blainebox.com with the subject "Change of address" indicating your order number and the new address.

Please note that this will only be possible if your order has not yet been shipped.

In order to track your order and know its current status, we recommend that you check your order confirmation email. In that email you will find a link that will take you to the page where you can check the status of your order. Just click on "order status".

Once your order has been shipped from our warehouse to your home, you will be provided with a tracking number by the shipping company. Usually, the carrier will send you an email with all the information you need to track your package. In case you do not receive this email, we suggest that you check your spam or junk mail folder, as sometimes automated emails can be filtered there.

Shipments are typically made within a period of 24-48 hours. However, delays may occasionally occur.

It is important to note that the delivery times of products, on business days, will be confirmed in the order confirmation message. BLAINE will make every effort to meet these deadlines, but any delays due to transportation issues beyond BLAINE's control will not result in order cancellation or any compensation.

During holiday periods, strikes, sales, the Christmas season, or Black Friday, delivery times may be longer than usual due to factors external to BLAINE.

The plant does not come with the pot, as all the additional elements can be purchased separately.

Many of Blaine's plants are suitable for outdoor use, such as olive, bamboo, eucalyptus, palm, monstera, banana and ficus, as they have sun protection. If you have any questions, you can ask our customer service.

The plant should be measured closed, from the top of the plant to the bottom.

Blaine's artificial flowers and plants do not arouse the olfactory sensitivity of pets as they are treated. Animals are not attracted to the plants, so they will not be destroyed.

We know that discounts are cool and even cooler to get that Blaine plant you love so much!
Please note that you can enjoy them individually, they are not cumulative.
Some of them have an expiry date.
Once the purchase has been made, it will not be possible to enter any promotional code.

To ensure your security, we offer several secure payment methods on our website.
Rest assured, they are all equally valid and secure 😊:
- VISA
- Mastercard
- American Express
- Apple Pay
- Paypal

Whenever you have any questions or queries, please do not hesitate to send us an email to info@blainebox.com.
We will be happy to help you find the best solution.

If you need an invoice for your order, simply send us an email to info@blainebox.com with the following information: order number and your tax details. We will send you the invoice as soon as possible.

To place an order, you have two options: register and create a Blaine account, or order as a guest without creating an account.

Registering has several advantages, such as receiving email promotions and having your addresses and payment information saved for quick and easy future purchases.

To register or log in, simply click on the icon at the top right of the website.